Columbia Sportswear Company, or its affiliates (including Columbia Brands USA, LLC), (as applicable, “Sorel”), warrants to the original purchaser that their Sorelfootwear (“Product(s)”) will be free from defects in materials and workmanship for one (1) year from the date of purchase. Because Sorel cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from Sorel or a Sorel authorized seller, unless otherwise prohibited by law. Sorel Products are legitimately sold only by authorized sellers that are required to follow Sorel’s policies, procedures, and quality control standards. Sorel reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.

How Long This Warranty Lasts. This limited warranty lasts for one (1) year from the date of purchase and extends to the original purchaser only (i.e., warranty coverage ends if you sell or transfer the Product).

How To Get Warranty Service. Purchasers of Products who wish to make a warranty claim based upon a Product defect may submit a warranty claim directly with Sorel by using our Warranty Claim Form available . Once you have filled out your information and submitted your Warranty Claim Form, you will receive a warranty claim number and a sheet to print out. Simply include a copy of this sheet with your warranty claim number in the package with your Product and send to us at the address provided below. Otherwise, please call us at  for issuance of a warranty claim number. A copy of your original receipt or proof of purchase may also be required.

Shipping information. Purchasers are responsible for costs incurred in shipping items to Sorel. Sorel will cover the cost of return shipping. Please ensure that you ship your Product with a reputable carrier that can provide tracking information and proof of delivery, such as FedEx or UPS. Purchasers are responsible for their Product until Sorel signs for delivery upon receipt. Sorel cannot be held responsible for packages lost in transit.

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